HomeEmergency call-out
Power trouble? Call us, any hour.
24-hour line, answered by the family020 7946 0613Our emergency line is answered 24 hours a day.
Tick anything happening now.
Any one of these means call now. If none apply, it can probably wait for a booked visit, which costs less.
Five calm things to do.
Only if it's safe. If there's smoke or fire, get everyone out and call 999.
- 01
Switch off at the board
The main switch is usually the large red or black one on the left. Use something dry and don't touch the board if it's wet or hot.
- 02
Don't touch wet fittings
If water is near electrics, keep away from the area, switch off at the board if you can reach it safely, and put a bowl under any drip.
- 03
Unplug what you can
If a single circuit keeps tripping, unplug everything on it. Try resetting once. If it trips with nothing plugged in, the fault's in the wiring.
- 04
Check the street
If your neighbours are off too, it's a power cut. Call 105, the free national power cut line, to reach your network operator.
- 05
Keep fridge and freezer shut
Food stays cold for around four hours in a closed fridge and a day or two in a full freezer.
What it costs, before you call.
The first-hour charge includes getting to you. We tell you the cost of any fix before we do it.
| When | Hours | First hour |
|---|---|---|
| Daytime | Mon to Fri, 8:00 to 18:00 | £120 |
| Evening and Saturday | Mon to Fri 18:00 to 22:00, Sat 8:00 to 18:00 | £165 |
| Night, Sunday, bank holiday | 22:00 to 8:00, all Sunday | £210 |
| After the first hour | Any time | £55 / 30 min |
Honest about how long.
Typical arrival times by area. At busy times we'll tell you on the phone if we can't make it, and suggest who can.
SW17, SW12, SW18, SW16, SW19, SW11, SW4
SW2, SW6, SW8, SW9, SW15, SW20, SE27, CR4, SM4
Further out we do booked work, not emergencies. Check your postcode