ElevensesFAQs
Questions, answered.
If yours isn't here, a host will answer it on 020 7946 0110.
Frequently asked questions
Memberships
Can I use all five buildings?
Yes. Day pass, Ten pass, part-time and hot desk members can work from any building. Dedicated desks and offices have a home building, and you can still drop into the other four when there is room.
Is there a minimum term?
No. Memberships roll monthly with a month's notice. Offices can be monthly too, or 5% less on six months and 10% less on twelve.
How do part-time days work?
You book your days in the app up to two weeks ahead. Unused days don't roll over, but you can swap a booked day up to 9am on the day itself.
Are prices with or without VAT?
Without. Every price on this site is ex VAT, so add 20%. Day passes bought at reception show the VAT-inclusive price on the receipt.
Can my company pay?
Yes, by card or by invoice on 14-day terms. We can put several people on one company account with one monthly invoice.
Buildings and access
When are the buildings open?
Hosts are in from 8am, until 7pm at the Inkworks, Rope Yard and Piano Works, and until 6pm at The Dairy and The Drapery. Hot desk, dedicated and office members have 24/7 access to their home building with a key card.
Can I bring a guest?
Two guests a day for free. Sign them in at reception or in the app.
Are dogs allowed?
Every day at The Dairy, and on Fridays at the Inkworks and The Drapery. Good dogs only, never in meeting rooms.
Is there step-free access?
The Inkworks and Piano Works are step-free throughout. Rope Yard and The Drapery have lifts to every floor. The Dairy's roof garden is reached by stairs only; everything else there is step-free.
Can I get post delivered?
Yes, with any monthly membership. We sign for parcels and let you know in the app.
Rooms and events
How do room credits work?
Credits reset on the first of each month: part-time 2 hours, hot desk 3, dedicated 5, offices 4 per desk. They are used before you pay anything, and don't roll over.
Can non-members book a meeting room?
Yes, at the hourly rate, from £18. You can see availability on the meeting rooms page before you book.
Can we hire a space for an evening?
Yes. The Press Hall, Capstan Terrace and Showroom take 80 to 120 standing. Members get 20% off.
The tea
Is there really tea at eleven?
Every weekday, in every building. Ten minutes, one big pot, something from a local bakery. Coffee drinkers are tolerated.
Do I have to come?
No. But the person who brings the biscuits on a Friday decides the playlist.
Nothing matches that. Try a shorter word, or call a host.