Click & collect for independent takeaways and cafés
Take orders online. Keep what you earn.
Your own ordering page, paid straight into your own Stripe account. One flat £30 a month, however many orders you take.
- No commission
- No fee to your customers
- No contract
Rings until someone in the kitchen taps accept.
The sum
What you pay now, and what you'd pay with us.
Pick what you use today and move the sliders to match your shop. The sums are shown in full, including when it's close.
What do you use today?
With Orderhatch, add to your online prices? (optional)
You choose. It's shown in your menu prices and you keep every penny.
Now
With Orderhatch
Months are averaged at 52 weeks ÷ 12. Stripe's standard UK card rate is used; busier shops can ask Stripe for a lower rate.
Set up for you
About an hour of your time. We do the rest.
You can still change prices, mark items sold out and pause orders yourself whenever you like.
Step 1: Tell us about your shop
Fill in the quote form or send us a message. It takes two minutes.
Step 2: Connect Stripe
One button on your phone. Use your existing Stripe account or make one. Payments go straight to you.
Step 3: We add your menu
Items, prices, photos, sizes, extras and allergens, from your menu and allergen sheet. You check it.
Step 4: Go live
On your website, and as a link for Instagram and Google. We show your staff the kitchen screen.
The kitchen bell
No order gets missed. Nobody turns up to no food.
A paid order nobody saw is the worst thing that can happen to a takeaway. So Orderhatch keeps on until a person in your kitchen says yes.
It rings until someone answers
The order screen keeps sounding until someone taps accept. If nobody does, it gets louder and sends a backup.
- Order paid. Screen rings. Email sent to the shop.
- Still not accepted: screen escalates, second email goes out.
- Still nothing: a text goes to the shop, and we're alerted too.
- Someone taps accept and the ringing stops. Placed, accepted, ready and collected times are all logged.
Honest collection times
You choose how many orders the kitchen can handle in each slot. When a slot is full, customers get the next one. It never promises a time you can't make.
Bad Wi-Fi in the kitchen? The screen reconnects and picks up every order it missed.
For your customers
Your shop, your brand, no app to download.
- No account neededCustomers order with an email and phone number. Making people sign up is the quickest way to lose an order.
- Your logo, banner and coloursIt looks like your shop because it is your shop. Link it from Instagram, Google or your own website.
- Card, Apple Pay and Google PayThe price on the menu is the price they pay. Nothing gets added at checkout.
- Allergens on every itemThe law says customers must see allergen information before they order. Your menu can't go live until every item has it.
- A text when it's readyYou tap ready and the customer is told. No more crowding at the counter.
Side by side
You sell the food. We just sell the software.
| Feature | Delivery apps | Other ordering platforms | Orderhatch |
|---|---|---|---|
| What you pay | A percentage of every order | A monthly fee per site, usually more than ours | £30 a month per shop |
| Contract | Varies | The cheapest price usually needs a 12-month contract | None. Cancel any month |
| Fee on your customer | Often a service or small-order fee | Some add a fee to every order | None, ever. The menu price is the price paid |
| Who takes the payment | The app, which pays you later | Usually the platform's own payment service | You, straight into your own Stripe |
| If you leave | Your customers stay with the app | Depends on the platform | Your Stripe account, payment history and customer list go with you |
| Getting started | An application and a wait | Often a sales call and onboarding | Set up for you, about an hour of your time |
Pricing
One price per shop. Unlimited orders.
£30 / month per shop
Founding shops pay £30 a month, fixed for 24 months. The standard rate after that is £45. Got more than one location? Each one is £30, with its own page, kitchen screen and Stripe payouts.
- Unlimited orders, no commission
- Your own branded ordering page
- Kitchen screen with the order bell, plus email backup
- Honest collection slots, ASAP or scheduled
- Refunds, order history and customer data export
Paid monthly by Direct Debit. Month to month with 30 days' notice, no cancellation fees.
Get a quoteSetup, done for you
£195
We load your menu, connect Stripe, set up the kitchen screen and show your staff how it works.
Free when we build your website.
Questions shops ask
The small print, in plain English.
Do you take a cut of my orders?
No. You pay £30 a month and that's it. We never touch your money: customers pay you through your own Stripe account, and we bill our subscription separately.
So what does Stripe charge?
Stripe charges its normal card fee on each payment, from 1.5% + 20p on standard UK cards. That goes to Stripe, not to us. You'd pay a card fee on any till or card machine too.
I already have a website. Do I need a new one?
No. Add an “Order online” button to your current site, your Instagram bio and your Google listing. They all point to your Orderhatch page.
What if the kitchen misses an order?
The screen keeps ringing until someone accepts. If nobody does, it escalates, sends a second email and a text to the shop, and alerts us too.
Do you do delivery?
No. Orderhatch is click and collect only, so there are no drivers, delivery fees or cold food.
Who owns my customer list?
You do. We hold it on your behalf under a data processing agreement. You can export it whenever you like, and we delete it if you leave.
I run more than one shop. How does that work?
Each location is £30 a month and gets its own ordering page, kitchen screen, opening hours and collection slots, paid into whichever Stripe account you choose. Tell us how many locations you have and we'll set each one up. Talk to us if you have five or more.
Is there a contract?
No. It's month to month by Direct Debit with 30 days' notice and no cancellation fees, and you keep your data.
Founding shops
Lock in £30 a month.
We're taking a small group of founding shops first. Tell us about your shop and we'll set it all up for you, and your £30 a month is fixed for 24 months.
- Unlimited orders, no commission
- No fee to your customers
- No contract. Cancel any month.