Emergency

Worried right now? Ring 01632 960 019.

Our number reaches a vet at any time of day or night.

Call 01632 960 019 Where do I go?

NowIn opening hoursBiscuit Lane, Frome. Come straight in and tell the front desk.
NowOut of hours until 10pmOur own duty vet answers and meets you at Biscuit Lane.
Now10pm to 8amCalls go to Mendip Night Vets, Shepton Mallet, about 20 minutes away.

Ring us straight away if your pet is:

Struggling to breathe, or breathing with their mouth open (cats)
Collapsed, or can't stand
Bleeding heavily, or bleeding that won't stop
Having a fit lasting more than five minutes, or several in a row
Straining to wee with little or nothing coming out (especially male cats)
Swollen and hard in the tummy, or retching without bringing anything up
Suspected of eating something poisonous
A rabbit or guinea pig that has stopped eating or passing droppings

Check the poisons A to Z

Where to go tonight

In opening hours: The Old Chapel, 14 Biscuit Lane, Frome BA11 9ZX.

From 10pm to 8am: Mendip Night Vets, Unit 3, Station Road, Shepton Mallet BA4 9ZZ.

Please always ring first, so the vet is ready for you. Night fees are set by Mendip Night Vets (consultation from £180) and paid to them directly.

Find us

Two surgeries, both easy to reach.

Frome, Biscuit Lane

The Old Chapel, 14 Biscuit Lane, Frome, Somerset BA11 9ZX

Open Monday to Friday 8.30am to 7pm, Saturday 9am to 1pm

Free car park for 12 cars, plus two disabled bays by the door
Step-free entrance, hearing loop and an accessible toilet
Separate cat waiting area and a quiet room with a garden door

Directions (opens Google Maps in a new tab)01632 960 019

A row of honey-stone cottages with a blue door on a village street

Nunney branch

2 Church Street, Nunney, Frome, Somerset BA11 9ZY

Tuesday and Thursday, 9am to 12 noon

On-street parking on Church Street and by the village hall
Level access through the front door; one consulting room
Collect prescriptions on Tuesdays and Thursdays

Directions (opens Google Maps in a new tab)01632 960 027

Not to scale. Nunney is about three miles south-west of Frome.

Christmas and New Year hours. Closed on 25 and 26 December and 1 January; open 9am to 1pm on 24 and 31 December. Our emergency number works every day of the year. Please order repeat prescriptions by 18 December.

Repeat prescriptions

Running low? Order here.

Ready in 48 hours (two working days) to collect from Frome or Nunney.

Prescription medicines need a check with a vet at least every six months
Prefer to buy elsewhere? Choose a written prescription (£18, free in the Biscuit Club)
We'll text you when it's ready

General questions

For anything that isn't urgent. We reply within one working day.

Ask a nurse on WhatsApp

07700 900 419 · Jade and the nurses reply in surgery hours

Hi, it's Jade at Biscuit Lane. Send us a quick question (and a photo, if it helps). For emergencies, please ring 01632 960 019 instead.

Preview · nothing is sent