Policies & FAQ.

Licence Example wording

Licensed for dog day care.

Puddle & Pip holds a licence for providing day care for dogs, issued by the London Borough of Richmond upon Thames under the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018. The licence is inspected and renewed by the council, and the certificate is displayed at the front desk at 2 Pipkin Mews.

This is example wording for a fictional business. No licence number is shown, and no real licence or star rating is claimed.

Insurance Example wording

Insured for the dogs in our care.

• Public liability for the studio, the yard and walks.
• Care, custody and control cover for dogs while they are with us, including in the van.
• Vet fees cover for injuries in our care, after any claim on your own pet insurance.
• Employer's liability for the team.

Example cover types for a fictional business. Insurer names and policy numbers are not shown.

Requirements

What every dog needs.

If your dog is unwell, has had diarrhoea or vomiting in the last 48 hours, or has been near kennel cough, please keep them home. We will waive the late cancellation fee.

Cancellation & late pick-up

If plans change.

• Free to cancel or move a groom, daycare day or walk up to 48 hours before.
• 50% within 48 hours. Full price for a no-show.
• Memberships move days with 48 hours' notice and roll monthly with one month's notice.
• Late pick-up after 6:45pm is £10 per 15 minutes. We always text first, and we never leave a dog alone.

Example pricing · VAT included

Health & safety

How we keep dogs safe.

• Never more than four dogs per handler, in daycare or on a walk.
• All handlers hold a canine first aid certificate, renewed every three years.
• Double-gated entrance, secure walled yard and a separate quiet room.
• Our local vet partner is five minutes away. We call you first, unless it is an emergency.
• Dogs are only let off lead with your written permission and a tested recall.